Framer Engine is operated by 香港凱芯科技有限公司, a Hong Kong company (“we”, “us”, or “our”). Our contact details appear in Section 19.
These Terms of Service (“Terms”) govern your access to and use of Framer Engine websites, applications, APIs (if any), and related services available at framengine.net and associated domains (the “Services”).
By creating an account, accessing the Services, inviting or joining a team, or making a purchase, you agree to these Terms, our Privacy Policy, and (for paid purchases) our Refund & Cancellation Policy. If you do not agree, do not use the Services.
If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.
1. The Services
Framer Engine is an AI-assisted video creation platform. Features may include (depending on your plan and configuration): scripting and story tools, storyboarding, AI image/video generation, editing workflows, team collaboration with seats, model credits, project and asset management, and related tooling.
We may modify, suspend, or discontinue features, models, or the Services in whole or in part, with reasonable notice where practicable. We do not guarantee that any particular model, third-party integration, or feature will remain available indefinitely.
These Terms apply to Framer Engine services for businesses and individual consumers. Mandatory rights under applicable consumer law remain unaffected.
2. Eligibility and accounts
You must be at least 18 years old and legally able to form a binding contract in your jurisdiction.
You must provide accurate registration information (including a valid email) and keep it updated.
You are responsible for safeguarding login credentials and for activity under your account. Notify us promptly at system@zzengine.net of unauthorized use.
One natural person or authorized organization representative should control each user account; account sharing that circumvents seat limits is prohibited.
We may refuse, suspend, or terminate accounts that violate these Terms or present security, legal, or abuse risk.
3. Teams, seats, and roles
The Services are commonly used in a team / tenant context. A team owner or admin may invite members and assign roles/permissions.
Seats are limited by your active subscription plan. Occupying seats beyond your plan, or circumventing seat locks, is not permitted.
Content and credits associated with a team are generally controlled according to product permissions. When you leave a team, you may lose access to that team’s projects and balances.
The team owner is responsible for members’ use of the Services under the team, including compliance with these Terms and applicable law.
Paid seat capacity and plan-specific features may expire with the plan. Plan expiry alone does not prevent use of remaining credits or existing materials, subject to account permissions and these Terms.
4. Subscriptions, credits, and payments
Paid offerings include team subscriptions (monthly and/or yearly where offered) and model credit packages, priced in USD unless otherwise stated.
Payments are processed by third-party payment providers identified during checkout. We remain responsible for supplying the Services and handling billing support, unless a different seller is expressly identified before purchase. Provider terms apply to their payment services and do not replace your rights against the seller.
Fees are due as presented at checkout. Taxes may be added where required.
We do not currently support automatic renewal or automatic renewal charges. Plans cover the period shown at purchase. To extend a plan, you must make a new purchase manually. Stopping use does not itself create a cash refund right.
Model credits are metered entitlements for generation workloads. Validity, expiry, rollover, consumption, failed-task returns, and access after subscription expiry follow the rules disclosed in the applicable plan or purchase information. Credits are not currency, deposits, or a payment instrument and cannot be transferred outside your team or redeemed for cash, except for refunds under our Refund & Cancellation Policy or mandatory legal remedies.
We may change prices for future purchases or manual renewals; changes do not retroactively alter a period already paid, except where required by law.
Failure to pay, payment disputes, or fraud may result in suspension of paid features.
5. Your content and license to us
Your Content means scripts, prompts, images, videos, audio, annotations, projects, and other materials you or your team upload, create, or generate through the Services.
As between you and us, you (or your team/licensors) retain ownership of Your Content, subject to rights of third-party models/providers and applicable law.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Your Content solely to provide and secure the Services, including running AI jobs you request, backups, support, and abuse prevention.
You represent that you have all rights necessary to submit Your Content and that Your Content and your use of the Services do not infringe others’ rights or violate law.
You are responsible for backing up important Content. We are not a dedicated archival service.
6. Our intellectual property
The Services—including software, UI, branding, documentation, and non-user content—are owned by us or our licensors and protected by intellectual property laws. Except for the limited right to use the Services under these Terms, no rights are granted to you. You may not copy, reverse engineer (except where mandatory law allows), scrape at scale, or create competing services by improperly extracting our non-public materials.
“Framer Engine” and related marks are our trademarks or trade names. You may not use them without prior written permission, except for truthful factual references.
7. AI features and disclaimers
AI outputs may be inaccurate, incomplete, biased, offensive, or unsuitable for your purpose. You must review outputs before commercial or public use.
AI providers may impose their own usage restrictions; you must comply with those that apply to your use.
You should not submit highly sensitive personal data, regulated secrets, or confidential third-party information into prompts unless you have a lawful basis and accept the processing risk.
We do not warrant that outputs are unique, non-infringing, or fit for a particular purpose.
You are solely responsible for how you use outputs, including clearance for music, likenesses, trademarks, and third-party IP.
8. Acceptable use
You agree not to, and not to allow others to:
Violate applicable law, including export controls, sanctions, privacy, or intellectual property laws
Upload or generate illegal content, including child sexual abuse material, content that exploits minors, or content that promotes violent crime
Harass, threaten, defraud, or impersonate others
Distribute malware, attempt unauthorized access, probe vulnerabilities without authorization, or disrupt the Services
Circumvent billing, seat limits, credit metering, or security controls
Use the Services to build or train competing foundation models by bulk extraction of our non-public datasets or system prompts, except as expressly permitted in writing
Resell, sublicense, or provide the Services as a bureau service in a manner that violates your plan or these Terms without our written consent
Misrepresent AI-generated content as human-created where disclosure is legally required
We may remove content, throttle usage, or suspend accounts when we reasonably believe a violation has occurred.
9. Third-party services
The Services rely on third parties, including payment, cloud, storage, email, and AI providers. We do not guarantee their availability, output quality, or continued provision of a particular model. To the extent permitted by law, we are not liable for interruptions or changes beyond our reasonable control. Applicable refunds are governed by the Refund & Cancellation Policy; mandatory rights remain unaffected.
10. Confidentiality
Each party will use reasonable care to protect information disclosed by the other in connection with the Services that is marked confidential or should reasonably be understood to be confidential. It may be shared with personnel and suppliers who need it to provide, secure, or support the Services, or where legally required. This does not cover information already public, independently developed, or lawfully received without confidentiality restrictions. Content processing, team access, and supplier practices are subject to the permissions you authorize and the Privacy Policy. No separate confidentiality, zero-retention, or no-training guarantee is provided unless expressly agreed in writing.
11. Suspension and termination
You may stop using the Services at any time. Closing an account or team may cause loss of access to Content and balances according to product rules.
We may suspend or terminate access immediately for material breach, legal risk, non-payment, or abuse.
Provisions that by nature should survive (including IP, disclaimers, limitation of liability, indemnity, and governing law) survive termination.
Upon termination or discontinuation, access to content and credits may cease. You are responsible for keeping copies of important content; we do not guarantee continued storage or an export period after termination. Any applicable refund is governed by the Refund & Cancellation Policy and mandatory law.
12. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT AI OUTPUTS WILL MEET YOUR REQUIREMENTS.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED US DOLLARS (USD $100). This cap does not reduce refunds expressly due under our Refund & Cancellation Policy.
These limits do not apply to liability that cannot be limited under mandatory law (for example, certain personal injury or fraud cases where such exclusions are prohibited).
14. Indemnity
If you purchase as a business, you will indemnify us against third-party claims and reasonable losses caused by your unlawful content, material breach of these Terms, or infringement of third-party rights, excluding losses caused by our own breach or misconduct. We will promptly notify you and allow reasonable participation in the defence; settlements imposing obligations on you require your consent. This contractual indemnity does not apply to individual consumers, whose liability is governed by applicable law.
15. Export and sanctions
You represent that you are not prohibited from receiving the Services under applicable export control or sanctions laws, and you will not use the Services in embargoed jurisdictions or for prohibited end uses.
16. Changes to the Terms
We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes may be notified via the Services or email. Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, you must stop using the Services.
17. Governing law and disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Hong Kong courts have jurisdiction; for business customers that jurisdiction is exclusive. Individual consumers retain any mandatory protections and rights to bring claims before courts or authorities in their place of residence under applicable law. Choosing Hong Kong law does not waive those rights.
Please contact system@zzengine.net to seek a good-faith resolution. This does not prevent urgent relief, complaints to regulators, payment disputes, or filing within legal time limits, and does not impose a mandatory waiting period on consumers.
18. General
These Terms, together with the Privacy Policy and Refund & Cancellation Policy (for purchases), are the entire agreement regarding the Services and supersede prior agreements on the same subject.
If any provision is unenforceable, the remainder remains in effect.
Failure to enforce a provision is not a waiver.
You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Notices to you may be sent to your account email; notices to us should be sent to system@zzengine.net.