Last updated: 2026-06-06
Framer Engine is operated by 香港凱芯科技有限公司, a Hong Kong company (“we”, “us”, or “our”). Our contact details appear in Section 14.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use Framer Engine websites, applications, and related services available at framengine.net and associated domains (the “Services”).
This Policy is a notice of our data practices, not a blanket consent to all processing. Where consent is required, we obtain it separately and you may withdraw it subject to applicable law.
Framer Engine is an AI-assisted video creation platform for teams and creators (scripting, storyboarding, generation, editing workflows, team seats, and model credits).
We use personal information to:
We do not sell your personal information.
Depending on your location, we process personal information on one or more of the following bases:
We may share information with:
| Recipient | Purpose |
|---|---|
| Payment providers identified at checkout | Payment processing, billing, and fraud prevention. Their applicable privacy notices are made available through checkout or their payment pages |
| Cloud & infrastructure vendors | Hosting, databases, object storage, CDN, email delivery, logging/monitoring |
| AI / model providers | To run generation features you request (prompts and media you submit may be processed to fulfill the job) |
| Team members | Content and activity visible within your team/tenant according to product permissions |
| Professional advisors / authorities | Legal, audit, or compulsory disclosure when required by law |
| Business transfers | In connection with merger, acquisition, or asset sale, subject to appropriate protections |
We require processors to process personal information only on our instructions and with appropriate safeguards, where contractually required.
Generation requests may send scripts, prompts, reference images, audio, or video to AI providers. Their retention, safety review, and training practices depend on applicable terms and settings; we do not make a blanket zero-retention or no-training promise for third parties. Our use of your content is limited by the Terms of Service. Any new data-processing purpose must have an appropriate legal basis, with notice or consent where required.
Hosting, support, and AI processing may occur in Hong Kong or other countries where we or our suppliers operate, including outside your country of residence. We do not guarantee local data residency. Cross-border processing is subject to applicable legal safeguards, notices, and consent requirements.
We retain personal information only as long as needed for the purposes described above, including:
When data is no longer required, we delete or anonymize it where feasible.
Retention depends on account activity, service delivery, legal recordkeeping, disputes, security investigations, and backup rotation. Deleted data may remain in backups or required records for the applicable retention period. Individual privacy rights remain subject to applicable law.
We implement administrative, technical, and organizational measures designed to protect personal information (access controls, encryption in transit where applicable, isolation of production environments, monitoring). No method of transmission or storage is 100% secure; please use a strong password and protect your credentials.
Subject to applicable law, you may have the right to:
To exercise rights or raise a privacy complaint, contact system@zzengine.net. We may verify your identity and authority for team-wide actions; individual statutory rights do not depend on team administrator permission. Requests are handled subject to applicable legal deadlines and permitted limitations. You may complain to the competent privacy authority, including Hong Kong's Office of the Privacy Commissioner for Personal Data (https://www.pcpd.org.hk/) where applicable.
The Services are intended for users aged 18 or above who can legally enter into a contract. We do not knowingly offer accounts to children under 18. If you believe a child has provided us personal information, contact us and we will assess and take appropriate steps, including deletion where required.
We use cookies and similar technologies for:
You can control cookies through browser settings; disabling some cookies may affect login or features.
Where legally required, non-essential analytics or marketing technologies require consent and a way to withdraw it.
External sites have their own policies. Where we send content to suppliers to provide the Services, their involvement does not remove our obligations under applicable privacy law. AI-generated outputs may be inaccurate; only submit personal data you are authorized to process and avoid sensitive data unless necessary and lawful.
We may update this Policy from time to time and change the “Last updated” date. We will provide appropriate notice of material changes via the Services or email and obtain fresh consent where required for a new purpose. Continued use alone is not a substitute for legally required consent.
Privacy / support inquiries: system@zzengine.net
Operator: 香港凱芯科技有限公司
If you have questions about this Privacy Policy or our data practices, please contact us using the details above.